At VIVE Cooking School, we are committed to providing our valued customers with high-quality cookware and kitchenware. We understand that occasionally, you may need to return a product. This Returns Policy outlines the terms and conditions of our return process to ensure a smooth and hassle-free experience.
1. Returns Eligibility
You may request a return for a product purchased from VIVE Cooking School if it meets the following criteria:
The product is in its original condition, unused, and in its original packaging.
You have proof of purchase, such as a receipt or order confirmation.
The return request is made within 12 days from the date of purchase.
2. Non-Eligible Items
The following items are not eligible for return:
- Perishable or Consumable Items: We cannot accept returns for items like food products or ingredients.
- Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
- Items Damaged Due to Misuse: Products that have been misused, abused, or damaged due to negligence are not eligible for return.
3. Return Process
To initiate a return, please follow these steps:
- Contact our Customer Support Team: order@vivecookingschool.theteamserver.com. Please provide your order number and a detailed reason for the return.
- Await Approval: Once your return request is received, we will review it and notify you of its approval or rejection. Approval is subject to eligibility criteria.
- Return Shipping: If your return is approved, you will be provided with instructions on how to return the item. You are responsible for the cost of return shipping unless the return is due to an error on our part.
- Return the Product: Ensure that the product is securely packaged to prevent damage during transit. Include all original accessories and documentation.
- Refund or Exchange: Upon receiving and inspecting the returned item, we will process your refund or exchange, as applicable.
4. Refund Method
Refunds will be issued using the same payment method used for the original purchase. Please allow 2-3 business days for the refund to be processed and reflected in your account.
5. Contact Us
If you have any questions or require assistance with your return, please contact our Customer Support Team. We are here to assist you.
6. Changes to This Policy
VIVE Cooking School reserves the right to update or modify this Returns Policy at any time. Any changes will be effective immediately upon posting on our website.
Thank you for choosing VIVE Cooking School. We appreciate your trust in our products, and we strive to provide the best possible customer service.